# Knogents
> AI Customer Support & Autonomous Business Agent Platform
> Official Website: https://knogents.com

## Overview
Knogents is an AI customer service and autonomous agent software platform. It enables businesses to ingest proprietary business documentation (websites, sitemaps, PDFs, Word documents, Excel spreadsheets, and CSVs) to deploy 24/7 web-based customer support agents. The system utilizes Retrieval-Augmented Generation (RAG) with PostgreSQL pgvector to answer customer questions strictly based on verified business documents with inline source citations.

## System Capabilities
- **Web & Sitemap Crawler**: Ingests public website URLs and XML sitemaps, extracts text, strips markup, and vectorizes content.
- **Document & Spreadsheet Ingestion**: Ingests PDF, DOCX, XLSX, XLS, and CSV files, converting tabular data into structured markdown tables for semantic similarity search.
- **Isolated Vector Retrieval (RAG)**: Uses PostgreSQL pgvector cosine distance retrieval with client and chatbot tenant isolation.
- **Source Citations**: Returns verifiable citations (document titles, page numbers, or URLs) with answers.
- **Automated Knowledge Sync**: Schedules background re-crawling of website sources (monthly, weekly, or daily based on plan).
- **Embeddable Web Widget**: Zero-dependency script embed (`<script src="https://knogents.com/embed.js" data-id="YOUR_AGENT_ID"></script>`) compatible with any HTML website, Shopify, WordPress, Webflow, React, and Next.js.
- **Lead Capture & WhatsApp Continuation**: Collects visitor contact details and provides an optional direct escalation link to WhatsApp.

## Supported File Formats & Limits
- **Website URLs**: Public web pages and XML sitemaps.
- **Documents**: PDF (.pdf), Microsoft Word (.docx), Plain Text (.txt), Markdown (.md).
- **Spreadsheets**: Microsoft Excel (.xlsx, .xls), Comma-Separated Values (.csv).

## Pricing Structure (as of October 2026)
- **Free**: $0 / ₹0 — 1 Agent, 100 messages/month, 30,000 characters storage, monthly auto-sync.
- **Basic**: $39/mo / ₹2,999/mo — 2 Agents, 1,000 messages/month, 150,000 characters/agent, weekly auto-sync.
- **Standard**: $59/mo / ₹4,999/mo — 6 Agents, 3,000 messages/month, 500,000 characters/agent, daily auto-sync.
- **Enterprise Master**: $199/mo / ₹19,999/mo — 100 Agents, 100,000 messages/month, custom character limits, priority support.

## Public Resources & Canonical Links
- Homepage: https://knogents.com
- Full Technical Specification: https://knogents.com/llms-full.txt
- Solution Guide (Customer Support): https://knogents.com/ai-customer-support-agent
- Architecture Guide (Agents vs. Chatbots): https://knogents.com/ai-agent-vs-chatbot
- Industry Guide (Real Estate): https://knogents.com/ai-agent-for-real-estate
- Comparison with Chatbase: https://knogents.com/knogents-vs-chatbase
- Comparison with Tidio: https://knogents.com/knogents-vs-tidio
- Contact & Developer Support: https://knogents.com/contact
- Privacy Policy: https://knogents.com/privacy
- Terms of Service: https://knogents.com/terms