Support & Communications
Contact Us
Have questions about Knogents, need technical assistance with your AI agents, or require billing and merchant support? We are here to help.
Customer & Technical Support
For questions regarding agent ingestion, widget embeds, platform troubleshooting, or API integrations.
Support Email
support@knogents.comPlatform & Operations
Knogents is operated independently as an online-first AI platform. All support, onboarding, and billing are serviced directly online.
Service: Knogents Cloud Platform
Operations: Global Online Service
Response Timelines & Hours
Our customer support and engineering teams review incoming messages continuously. Typical response windows:
- Technical & Billing Inquiries: Typically acknowledged and addressed within 24 to 48 hours during business days (Monday through Friday).
- Critical Platform Outages: Monitored 24/7 with prioritized engineering triage.
- Refund & Cancellation Requests: Handled by our billing team within 3 to 5 business days.
Support & Feedback Redressal
If you have any questions or concerns regarding content, privacy, billing, or platform terms, our developer support team handles all inquiries directly:
Support Desk: Developer & Platform Support
Direct Email: support@knogents.com
Resolution Window: Typically 24 to 48 business hours
All messages are reviewed and investigated promptly.